Refund Policy

30-day money-back guarantee

We want you to be fully satisfied with My 'oa'oa planner. If you are not happy with your purchase — whether a Pro subscription or a one-time resource from the shop — you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

1. Visit paddle.net and enter the email address used at checkout to access your order.
2. Locate the order and follow the instructions to request a refund.
3. Alternatively, contact us at oaoaenglishresources@outlook.com and we will help facilitate the request with Paddle.

Subscription cancellations

You can cancel your Pro subscription at any time from your account. After cancellation, you keep access until the end of the current billing period. Cancelling does not automatically trigger a refund — request one within the 30-day window if applicable.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. See Paddle's Refund Policy for additional details.

Contact

For any questions about refunds, contact oaoaenglishresources@outlook.com.